User Support Technician - Solutions Expert Inc.

Date Posted: Oct 06, 2022

Job Detail


Overview

Languages

English

Education

  • College/CEGEP

Experience

7 months to less than 1 year

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software

Additional information

Personal suitability

  • Organized