Technical Support Specialist - Wholesale Trade - Canadian Spa Company

Date Posted: May 24, 2023

Job Detail


Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

Work site environment

  • Industrial/commercial (general)

Work setting

  • Urban area
  • Business

Responsibilities

Tasks

  • Promote sales to existing clients
  • Identify and solicit potential clients
  • Assess clients needs and resources and recommend the appropriate goods or services
  • Develop reports and proposals to illustrate benefits from use of good or service
  • Deliver sales presentations
  • Prepare and administer sales contracts
  • Utilize sales/marketing software packages
  • Conduct sales transactions through Internet-based electronic commerce
  • Consult with clients after sale to provide ongoing support
  • Train customers staff in the operation and maintenance of equipment
  • Resolve product and service related problems
  • Troubleshoot technical problems related to equipment
  • Prepare or oversee preparation of sales or other contracts
  • Conduct sales transactions
  • Supervise activities of other sales representatives
  • Estimate or quote prices credit or contract terms warranties and delivery dates
  • Consult with clients after sale or signed contracts
  • Review and adapt information regarding product innovations competitors and market conditions
  • Provide customer service

Supervision

  • Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

  • Accounting software
  • Database management
  • MS Access
  • MS Excel
  • MS Office
  • MS Outlook
  • MS PowerPoint
  • MS Word
  • Presentation software
  • Word processing software
  • Spreadsheet

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Manual dexterity
  • Attention to detail
  • Hand-eye co-ordination
  • Sitting
  • Combination of sitting standing walking
  • Standing for extended periods
  • Bending crouching kneeling
  • Repetitive tasks

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Flexibility

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