Inbound Customer Service Representative - Contact Centre - Tribal Wi-Chi-Way-Win Capital Corporation

Date Posted: Oct 06, 2022

Job Detail


Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

Will train

Work setting

  • Urban area

Responsibilities

Tasks

  • Access and process information
  • Address customers complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Receive and log complaints

Experience and specialization

Computer and technology knowledge

  • Internet
  • MS Outlook
  • MS Windows
  • MS Word

Additional information

Security and safety

  • Basic security clearance
  • Bondable
  • Credit check
  • Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Repetitive tasks
  • Work under pressure

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Benefits

Financial benefits

  • Bonus

Long term benefits

  • Group insurance benefits

Other benefits

  • Free parking available
  • On-site amenities
  • Team building opportunities