Help Desk Analyst - Systems - Canadian Imperial Bank of Commerce

Date Posted: May 06, 2022

Job Detail


Job requirements

Languages

English

Education

College CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Collect organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software; Provide business systems network and Internet support to users in response to identified difficulties
Operating Systems and Software
Android
Work Conditions and Physical Capabilities
Fast-paced environment
Computer and Technology Knowledge
Word processing software; TCP/IP; Spreadsheet; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; File management software; Security software; Presentation software; Mail server software; Communication software; Image editing software; MS Office; SharePoint; Wireless networks; Desktop applications; Multimedia software; .NET; Information Technology Infrastructure Library (ITIL)
Personal Suitability
Effective interpersonal skills; Excellent oral communication; Excellent written communication; Client focus
Workplace information
Remote work available