Guest Services Agent - Hotel - Royal Inn + Suites

Date Posted: Sep 11, 2022

Job Detail

  • Location:
    Happy Valley-Goose Bay, Newfoundland and Labrador, Canada
  • Company:

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

Experience an asset

Work setting

  • Hotel motel resort

Responsibilities

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests departures calculate charges and receive payments
  • Maintain an inventory of vacancies reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing filing photocopying)
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Experience and specialization

Computer and Technology Knowledge

  • Word processing software
  • Database software
  • Internet

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player