Contact Centre Manager - 1069195 Ontario Inc.

Date Posted: May 27, 2024

Job Detail


Overview

Languages

English

Education

  • Bachelors degree

Experience

2 years to less than 3 years

Work setting

  • Relocation costs covered by employer

Budgetary responsibility

  • $100001 - $500000

Responsibilities

Tasks

  • Assign co-ordinate and review projects and programs
  • Hire train direct and motivate staff
  • Market business services
  • Plan and control budget and expenditures
  • Plan and direct research
  • Assist staff with administrative or technical problems
  • Develop action plans provide expertise in response to client needs and support and advise project teams
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan administer and control budgets for client projects contracts equipment and supplies
  • Plan develop and organize the policies and procedures of establishments
  • Plan organize direct control and evaluate the operations of establishments that provide services to business
  • Represent the company within various economic and social organizations

Supervision

  • More than 20 people

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Large caseload
  • Large workload
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player

Benefits

Health benefits

  • Health care plan

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