Client Support Representative - Systems - Clovda Technologies

Date Posted: Jul 21, 2022

Job Detail


Overview

Languages

English

Education

  • College CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software

Additional Information

Personal Suitability

  • Accurate
  • Client focus
  • Organized
  • Team player