Call Centre Agent - Technical Support - Tele-Centre Assist

Date Posted: Sep 11, 2022

Job Detail


Overview

Languages

English

Education

  • College CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Experience

1 year to less than 2 years

Work setting

  • Help desk

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software
  • Professionalism in customer service
  • Provide customer service

Experience and specialization

Computer and Technology Knowledge

  • Android
  • Internet
  • Desktop applications
  • HTML editing software
  • Website creation and management software
  • Web service design
  • MS Office
  • MS Windows
  • Spreadsheet
  • FollowUp software
  • Cloud

Sales experience

  • Software

Additional information

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Benefits

Health benefits

  • Health care plan

Long term benefits

  • Other benefits

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • On-site amenities