User Support Technician - Lancaster Computer & Cellphone Ltd

Date Posted: Apr 11, 2022

Job Detail


Job requirements

Languages

English

Education

Bachelors degree
or equivalent experience

Experience

3 years to less than 5 years

Credentials (certificates licences memberships courses etc.)
Information Systems Professional (ISP)
Microsoft certified professional (MCP)
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect organize and maintain a problems and solutions log for use by other technical support analysts
Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software
Provide business systems network and Internet support to users in response to identified difficulties
Operating Systems and Software
Android
Work Setting
Help desk
Programming Languages
Shell script
Computer and Technology Knowledge
Word processing software
Unix
TCP/IP
Spreadsheet
Linux
Internet
Device drivers
Networking software
Networking hardware
Networking security
Extranet
Intranet
Servers
File management software
Presentation software
Mail server software
Communication software
Image editing software
SQL
MS Office
Wireless networks
Desktop applications
Transportation/Travel Information
Willing to travel; Valid drivers licence;
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Manual dexterity; Attention to detail; Ability to distinguish between colours; Tight deadlines;
Personal Suitability
Accurate; Client focus; Judgement; Organized;