Front Desk Agent - Country Inn & Suites by Radisson Calgary-Airport

Date Posted: Jul 21, 2022

Job Detail


Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

Experience an asset

Work Setting

  • Urban area
  • Hotel motel resort

Responsibilities

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests departures calculate charges and receive payments
  • Balance cash and complete balance sheets cash reports and related forms
  • Maintain an inventory of vacancies reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing filing photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Experience and Specialization

Computer and Technology Knowledge

  • Multi-line switchboard
  • Word processing software
  • Spreadsheet
  • Internet
  • Opera

Additional Information

Work Conditions and Physical Capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Benefits

Health benefits

  • Dental plan
  • Health care plan

Other benefits

  • Free parking available

Additional requirements

Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?