Front Desk Agent - James Hotel Group Inc.

Date Posted: Apr 11, 2022

Job Detail


Job requirements

Languages

English

Education

College CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
or equivalent experience

Experience

No experience

Specific Skills
Take cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process guests departures calculate charges and receive payments
Perform light housekeeping and cleaning duties
Investigate and resolve complaints and claims
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing filing photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies reservations and room assignments
Business Equipment and Computer Applications
Word processing software
Internet
Central reservation system (CRS)
Work Setting
Hotel motel resort
Transportation/Travel Information
Own transportation;
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods;
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized;