Front Desk Agent - Swept Away Cottages

Date Posted: Apr 11, 2022

Job Detail


Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

Specific Skills
Take cancel and change room reservations
Register arriving guests and assign rooms
Process group arrivals and departures
Process guests departures calculate charges and receive payments
Investigate and resolve complaints and claims
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing filing photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies reservations and room assignments
Business Equipment and Computer Applications
Word processing software
Internet
Database software
Work Setting
Hotel motel resort
Transportation/Travel Information
Own transportation; Own vehicle; Valid drivers licence; Public transportation is not available;
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail;
Work Location Information
Rural area;
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized;