Customer Service Representative - Call Centre - Rogers Communications Canada Inc

Date Posted: Apr 11, 2022

Job Detail


Job requirements

Languages

English or French

Education

Secondary (high) school graduation certificate
or equivalent experience

Experience

1 year to less than 2 years

Specific Skills
Address customers complaints or concerns
Access and process information
Sell merchandise
Receive payments
Maintain records and statistics
Explain the type and cost of services offered
Arrange for billing for services
Arrange for refunds and credits
Answer inquiries and provide information to customers
Receive and log complaints
Business Equipment and Computer Applications
MS Windows
MS Word
Internet
MS Outlook
Additional Skills
Professionalism in customer service
Work Setting
Telecommunications company
Remote or mobile
Security and Safety
Criminal record check;
Own Tools/Equipment
Internet access;
Work Conditions and Physical Capabilities
Fast-paced environment; Repetitive tasks; Attention to detail;
Work Location Information
Relocation costs not covered by employer;
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Client focus; Reliability; Organized; Punctuality; Adaptability; Goal-oriented;